Tag Archives: ignitionone

Case Study: Toyota Uses Engagement Scoring to Boost Facebook Custom Audiences Conversions by 95%

On any given day, a customer visits a website and browses around but does not convert. This opens the opportunity to remarket to that individual on social media using Facebook custom audiences, allowing for consistent reach even across mobile.

The IgnitionOne team recently worked with the marketing team at Toyota to test the performance of a “standard” custom audience against an IgnitionOne-powered custom audience. Toyota historically enjoyed some success with retargeting across Facebook, but were open to the exploration of even stronger results – and with IgnitionOne, the results spoke for themselves.

Download the case study to learn more about the Toyota challenge and IgnitionOne’s solution.

iOS Ad Blocking: Where It Is and Where It’s Going

Keith PetriBy Keith Petri
VP, Strategic Partnerships 

 

The old-aged saying holds true: “If You’re Not Paying for It; You’re the Product.” Unfortunately the general public often forgets this and in today’s digital age internet and mobile users have grown accustom to free content and apps. Publishers have significant overhead to either staff a news room and/or develop these engaging experiences – and to keep the lights on and retain their employees they must generate revenue – more specifically, ad revenue.

With over 144m active adblock users globally – nearly 70% growth y/y reported in June 2014 – adoption has scaled significantly thanks to the increased availability and ease of installation. A significant portion of the growth in 2014 was due to Google Chrome, which led adoption during the same period by almost doubling in use (source: http://blog.pagefair.com/2014/adblocking-report/).

With Facebook recently announcing Instant Articles and Apple following suit with curated content through Apple News and rumors of iOS v9 enabling adblockers by default in safari, digital publishers who have already adjusted from the massive shift from traditional print media are again pinned to creatively generate enough revenue to remain in the black. The move is strategic by the large walled gardens enforcing them, as ad units and revenue can still be generated within their own ad networks. Unfortunately, the publisher is left to fend for themselves and determine how to produce enough high quality content to drive direct visits to their own app on iOS or wholly owned website on Android – where revenue gleaned from ad units goes directly into their pockets.

Meanwhile, Google is hard at work with Twitter to create a new kind of web link and storage system that would allow articles and digital stories to load in a matter of milliseconds, attempting to remain top-of-mind with publishers who may be tempted by the proprietary platforms being rolled out by Facebook and Apple.

While Apple & Facebook are offering consumers a more streamlined, consistent, and stable browsing experience, they are minimizing the importance of publishers to the continued success of their ecosystems. Without content there is no reason to engage in either platform – and content can only be produced when we pay talented writers and editors to work.

Spotlight on: IgnitionOne Brazil

With offices in ten different countries, IgnitionOne knows the meaning of “going global”. We embrace the opportunities that come with being an international organization, like learning new languages, experiencing different cultures and connecting with our colleagues across the world.

Over the next few months, we’re going to be highlighting some of our international offices. Today, we’re taking a look at São Paulo, Brazil!

Taking a break after crossfit in the park.
Taking a break after crossfit in the park.

When they’re not out and about, the team works in a great new space. Check out this time lapse video of the mural designed for the São Paulo office by Fabio Cristo, a famous street artist in Brazil.

We’re lucky to have such a great team in South America, and all over the world.

For more information about IgnitionOne, contact us. We’d love to hear from you.

Register for the IgnitionOne September Quick Wins Webinar: The Audience-Powered Breakthrough: Using Search to Optimize Results

On Wednesday, September 30th, IgnitionOne will host an exclusive webinar that highlights how a refined, audience-powered search strategy can help deliver your best results yet.

Join us for the Quick Wins webinar The Audience-Powered Breakthrough: Using Search to Optimize Results featuring Dave Ragals, Global Managing Director of Search at IgnitionOne, Rob Lenderman, COO + Co-founder at Boost Media, and Josh Mallamud, Senior Vice President of Corporate Development & Strategic Partnerships at DialogTech.

You’ll gain insights on:

  • How to appropriately leverage data in audience creation
  • The power of focusing on refined audiences versus general targeting
  • Creating targeted messaging strategies to engage with a specific audience
  • Implementing a testing framework to measure success
  • The role phone calls play in SEM and how to personalize the caller experience to drive revenue
  • How to attribute and analyze phone calls from search to optimize marketing performance and ROI

Don’t miss out – register now!

IgnitionOne Highlighted in 451 Report: “Cohesion May Be Tough to Match”

IgnitionOne is the recent topic of a positive report from 451 Research, an independent group that focuses on IT innovation in emerging technology segments. The report explores the capabilities of the IgnitionOne DMS offering as well as an analyst’s view of the company’s potential and value. The independent research was not sponsored in any way by IgnitionOne prior to its release.

 The report notes that in a crowded marketplace, IgnitionOne stands out by its ability to blend benefits from both the marketing and advertising sides of the coin.

 “In its audience management platform,” the report states, “IgnitionOne seems to have found a way to link the disparate components of marketing and advertising software with a cohesion that may be tough to match.”

 Download a copy of the report to read more.

The Art of Nurturing

Recently, I’ve been thinking a lot about the power of connection between people. My group of family and friends is close and at any given moment we all have different wants from each other. Sometimes I rely on them for advice and sometimes they come to me for a listening ear. Over time these relationships have become very strong due to reciprocity, loyalty and consistency.

Each one of these friendships is strong not by chance, but because both parties invested the time necessary to build up something of value. At any given moment one friend might need more attention than another friend. In my mind I place them in different buckets based on where our relationships currently stand, as no two friendships are alike. Much like these friendships, the connections brands have with their ever-changing customer needs alter on a daily basis.

While one customer might be thrilled with the quality of service and personalized advertising/marketing efforts, another customer may feel as though you don’t know them at all. There is an art in nurturing to be able to assess where your customers are at on an emotional level to tailor messaging to them appropriately.

Here are a couple of tips to help you better nurture your customers:

  • Implement a Data Management Platform: You need a centralized hub to intake and store all of the data on your customer. This must be able to intake known/anonymous data from all sources, including offline, to help you have a 360-view of your customer before determining what data you need to collect.
  • Collect Relevant Data: You may find that you’re collecting data that doesn’t matter. If this is the case, pitch it. There is no need to collect data that doesn’t directly benefit the customer or you. Continue to monitor what is working and what you need to refine the data you collect.
  • Create Buckets and Segments: As you setup any campaign, you will want to have triggers that move people into appropriate buckets. For example, after a customer has made two online purchases in one month, you may want to move them to bucket indicating they are more likely to make online purchases than other customers. This can help with future targeting. As you go through all of your segments, begin to create logic on which bucket your customers should be in and how to craft strategic messaging around those buckets.
  • Measure and Test: Once you have success criteria setup, it becomes easy to measure whether or not you hit your goals. From there, you can refine your nurturing campaigns and adjust continuously as needed.

There is an art to nurturing your customers. Think of it like a conversation in person – you start by saying hello and then go from there. By keeping it real, authentic and genuine you have all of the makings to allow the conversation to grow organically, ultimately building a stronger relationship with customer.

iOne Asks: What’s the Best Back-to-School Technology?

Back-to-school season is here, and as our global team prepares to send their kids off for another year (and reminisce about their own school days), we decided to ask: What’s your favorite back-to-school technology, and why would you recommend it?

Here are some of their answers:

An Echo Smartpen! It records audio while you take notes. It’s great for students who have a hard time getting down every important speaking point or focusing for long periods of time.
– Brittany Keele, Account Coordinator
Akron, OH

I would recommend parents to get their children tablets. I did some research during my undergrad on the effects of laptops and similar technology on overall GPA in both high school and college and found that there is a positive correlation with the addition of technology.
– Steven Holden, Algorithmic Media Analyst Intern
Atlanta, GA

I highly recommend the Cozi calendar. It’s a family calendar that can hold everything –soccer games, school events, doctor’s appointments, etc. And it texts the involved family members with reminders! With four kids, it would be impossible without it.
– Desiree Harrison, Director, Human Resources
Atlanta, GA

An indestructible pair of school shoes that can withstand, the relentless smashing of child’s play.
– Oliver Gillies, Account Manager
London, England

Parents instilling respect and understanding into their children before they start school is, in my opinion, far more important than any technology money can buy.  On the other hand, for a secondary school child, I imagine a great piece of back to school tech would be an alarm clock!
– Victoria Lavery, Digital Marketing Suite Sales Manager
London, England

The best technology for parents is the meditation app – “White Noise.”
– Mirek Wasowicz, Country Director Poland & Russia
Brussels, Belgium

Square Cash. With my son off at college, this is the easiest way for me to send him money to any of his accounts; regardless of ACH.
– Dexter Jones, Manager, Business Intelligence
Atlanta, GA

The Tile item tracking devices. Great for finding lost keys, backpacks – and teenagers.
– Patti Renner, Director of Marketing
Akron, OH

 

Register Now for the IgnitionOne August Webinar: Smarter Search Strategies for 2015 Holiday Shoppers

On Wednesday, August 26, 2015, IgnitionOne will host an exclusive webinar that highlights mobile search strategies that marketers will need heading into the 2015 holiday season. Mobile shopping has hit an all-time high and it’s no question that search marketing is on the rise. With the holiday season just around the corner, it is crucial that marketers implement mobile strategies that break through the noise and reach their target audiences.

The webinar, “Smarter Search Strategies for 2015 Holiday Shoppers,” will feature a collaboration between Dave Ragals, Global Managing Director of Search for IgnitionOne, and Rob Lenderman, COO and Co-Founder of Boost Media.

Participants in the webinar will:

  • Gain insight into the latest trends in mobile paid search
  • Explore considerations to impact your strategy development
  • Learn how to optimize ad creative for mobile and why context matters
  • Discover the 10 best ways to engage holiday buyers

“Smarter Search Strategies for 2015 Holiday Shoppers,” takes place on Wednesday, August 26 at 1:00 p.m. ET. Registration ensures access to the recorded playback.

Sign up now!

The Top 3 Benefits of Exceeding Customer Needs

Two weeks ago I had an amazing digital experience. I went to the doctor’s office as I wasn’t feeling well and they performed some simple tests. Near the end of the visit the doctor said my test results, which would dictate if I needed a prescription, would be available online the next day. Before I even received a call from the doctor or access to my online results, Walgreens sent a push notification to my mobile phone alerting me that my prescription was ready for pick-up.

This is brilliant for many reasons. First, Walgreens was able to act on the data shared by the hospital faster than the hospital could relay it to me. Second, in doing so they also gave me the status of the test. Third, while I associate this brand with my health already, their actions continue to prove how much they value my health and me as a person (read: this makes me want to spend my money with them). Finally, all of this happened because they have a top-notch data management platform in place to effectively manage their consumer’s data.

You see, at some point I wandered into Walgreens to purchase an item. Upon checkout I signed up for their loyalty card, slowly giving them more information during subsequent visits. Eventually, I downloaded their app and synched it with my loyalty card. Then I logged into my online account to manage the entire ecosystem. And truthfully, this was not the first time Walgreens impressed me (you can read about my Connected Experience with them here).

But by merely sending me a simple push notification they have exceeded my expectations. By exceeding expectations, brands stand to gain the following:

  1. Customer Loyalty – My default location for all prescriptions is now Walgreens. This experience, along with previous experiences prove that they can do it – and they can do it well. They are loyal to making sure I’m happy and I’m loyal to them by returning every time to spend my money with their brand. With hundreds of other locations to fill my prescriptions, I choose Walgreens because they know me and they can execute efficiently and effectively.
  1. Brand Advocacy – When I have a good experience, I am a sharer. I like to tell my friends and family so they can also have good experiences. If the experience is particularly great I will socialize online as well. Not only does this generate positive news regarding the brand, but it also influences my friends to shop with that brand. I remember once reading a stat that a bad experience is shared 3x more than a good experience – something brands may want to keep in mind while mapping out customer journey experiences.
  1. Exploration of Other Brand Offerings – When a brand exceeds expectations in one area, there is a good chance they excel in other areas as well. In turn, customers will explore their other offerings based on the experiences they have. For example, I learned about the pharmacy app because of Walgreens photo printing app. Both continue to add value to my life and help me simplify. I’m sure I will continue to explore to see what other offerings they have for me.

Regardless of the consumer, everyone likes to be treated well. And the companies that understand the value of treating a customer well will continue to thrive in this ever-changing digital world.

Six Tips to Cross-Channel Bliss

Your audience is savvy, using an array of devices, gadgets and “things” to engage with your brand or company. When you consider the volume of data that’s available – that might soon be accessible – it’s enough to blow your mind. Marketers need to be concerned with issues of reach, yet this also drives the need of consistency and real relevance across touch points and channels. It’s impressive that the interest identified on the website can inform a display ad, followed by an email offer and even a direct-mail coupon thanks to digital marketing hub advancements. Get it right and it’s a moment of wonder and awe, as if your brand universe aligns around the customer (cue choirs of angels singing) for a fantastic experience. But it takes some planning and investment to get there.

To support you in your journey toward cross-channel bliss, here are six steps to get you moving in the right direction. The key is to unite your data around a common goal – happy customers who support your brand.

  1. Start with what you’ve got. Do an audit of what data you have and where it lives. What are you collecting right now? If people sign up for emails, what fields are included in the form? Do you track purchase history by customer name or ID? Do you ask gender or category preferences? What about web search activity? Call center details? Get a list together so you can see what you have, and what you may be missing that could be helpful to your messaging.
  2. Build a team. Bring together people from across your internal silos, working together to move things forward as you centralize your data. With so many projects and tasks, the best way to keep things on track is with cross-company involvement. Team members should have authority or responsibility over a specific channel or data source so there’s ownership in the decisions being made across the organization, especially as priorities shift toward an integrated data approach. You’ll want both their brains and their buy-in on this.
  3. Map out customer personas. Your data integration has a single purpose – to better serve and engage your customer. This can be difficult to do if you’re not sure who you’re selling to. See how the data you have can support the buyer/customer across their entire customer journey. Consider different situations when people buy from you. Chart out the steps a sample persona prospect may take as they are introduced to your brand or services. Then see what type of data can be collected and leveraged to make each of those experiences terrific.
  4. Investigate the details. Be the Sherlock Holmes of the customer journey, then smooth and improve any rough spots you discover along the way. As you piece together your data, look for trends. Spend time on the stories behind the numbers. Ask yourself “why” things are happening as they are instead of focused on the “how.”
  5. Reduce friction with facts. Use your data to identify real issues. Is there a falling off point along the path to conversion or checkout? Are your email campaigns doing well, but activity off of purchase confirmation emails is weak? Do people click through to the home page but jump off without browsing deeper into the site? Does your strategy include ways to engage them before they get away? These can indicate a point of friction on the path to conversion.
  6. Work together.Not only do you need to be working together within your organization to establish shared priorities to pull your data together, you also can work with partners specializing in Data Management to both educate and support you along the way.
    There are resources available to you when you’re ready to put your ideas into action.