Tag Archives: digital marketing

Register Now for the IgnitionOne October Quick Wins Webinar – Score to Win: Achieving Insight-Driven Relevance Across the Buyer Journey

Are you connecting with your customers as effectively as possible at every point in their journey? As marketers, we strive to be all thing to all customers. But without the right data about our audiences, even the best efforts can fall short of an impact.  So how do you know if you’re hitting the mark? That’s where one little number can make all the difference. That number is a consumer’s engagement score.

Join IgnitionOne SVP of Strategic Services Katrina Conn on Wednesday, October 28th for the October Quick Wins webinar Score to Win: Achieving Insight-Driven Relevance Across the Buyer Journey, which will offer  an in-depth look at how engagement scoring works and how it can be used to achieve greater relevance throughout the buyer’s journey.

Every customer has their own engagement score based on the level and frequency of activity they have with your products and services. From mentions on Facebook to time spent on your website to products purchased (or almost purchased), an engagement score allows you to better understand your audience on an individual level. And that leads to more effective marketing tactics.

This exclusive Quick Wins webinar will deliver further insights on:

  • The use of engagement scoring to inform content and context management
  • The role of engagement scoring in both varied and linear consumer journeys
  • Examples of real world case studies and results
  • Working predictively versus responsively

And more!

Register today for this free webinar.

 

Ditch the Raincoat and Tent! Join IgnitionOne in the UK for a Festival with a Twist …

I’ve been to a festival or two in my time and each of them had their own unique twist, whether it’s the music, the crowd, the venue or the atmosphere. Next month the IgnitionOne team will be set to take centre stage at a very unique type of festival, one which is equally mind blowing and a lot less muddy than Glastonbury!

For two days in the Tobacco Dock, East London, the Festival of Marketing will dazzle thousands of marketing moguls with fresh ideas, disruptive new thinking plus smarter ways for them to connect with their brand fans and groupies.

Festival of Marketing is a joint project between the marketing minds behind Econsultancy and Marketing Week. They certainly have pulled out all the stops to give attendees an action packed few days out of the office. Where else would you find CMOs from leading brands, Lord Alan Sugar, Monica Lewinsky, Astronaut Chris Hadfield and the IgnitionOne UK team all under one roof?

Connect with IgnitionOne at the Festival of Marketing:

VISIT US
Visit the team at our booth at North Bandstand 31

HEAR FROM US
Hear Dominic Gramatte, UK Business Director, talk about simplifying personalisation

WIN WITH US
Enter our competition to win an Apple Watch or a pair of Beats by Dre, simply visit our stand to for a chance to win some shiny new tech

GET DISCOUNT FROM US
Not got a ticket yet? Fear not; get 50% off your ticket by entering ‘IgnitionOne’ when buying your Festival of Marketing pass

Want to find out more about IgnitionOne? Book a meeting with the team, simply email info@ignitionone.com or get live updates from the Festival by following @IgnitionOne on Twitter.

IgnitionOne’s Q3 2015 Report: Facebook Clobbers Google in Display Growth, Yahoo Gemini Brings Big Changes

IgnitionOne’s latest report for Q3 2015 reveals trends in digital advertising metrics, marking the fourth straight quarter of growth in paid search spend in the U.S. Facebook, meanwhile, continues to outpace Google in display growth.

Key findings in the report include:

  • Search spend growth continues – U.S. paid search spend grew 12% YoY in Q3, with click-through rate (CTR) and cost-per-click (CPC) increases pointing to more expensive but efficient ads. Sophistication in mobile advertising may be a driving factor in the spend increase.
  • Mobile search sees slower growth – Shifts in user behavior from tablets/desktop to mobile phones continued to lead to an increase in mobile search spend of 56% YoY. Tablets, similar to desktops, were relatively flat. This is due to the similar ways they’re now managed by users, as well as increased sophistication and interest in mobile traffic. This resulted in 64% of mobile spend share devoted to phones and 36% share going to tablets.
  • Yahoo Gemini brings change – The addition to the marketplace of Yahoo Gemini gives Yahoo the ability sell its own Mobile and Native ads into its own search results while giving it more control. This has implications to the data tracked in this report and tactics for marketers as it increases fragmentation and bifurcation in the market.
  • Facebook outpaces Google as ad costs rise – Facebook continues to grow in spend, up 40% while Google display spend dropped 19%. The cost of Facebook ads also continued to climb, with eCPMs up 33% compared to last year.
  • Programmatic display indicates shift to remarketing – When looking at display tactics in Q3, we see a slight shift toward remarketing ads (targeting ads to users who have visited a site before) when compared to last quarter, coming in at 53% of spend. This is a brief stabilization and a 50:50 mix of remarketing versus prospecting (look-a-like, contextual, custom targeting and reach).

This is the longest continuously running quarterly report on digital marketing trends and is the latest in a series from IgnitionOne, reviewing trends across the online advertising landscape.

Download the full report

How to Be a Marketing Rock Star During Annual Strategy Planning

As summer fades away and pumpkin spice lattes roll into town, one thing is certain – it’s time to begin your annual marketing strategy sessions for the coming year. In the most basic context, strategy is defining what your company wants to achieve and developing a plan to watch it come to fruition.

Anytime I set out to achieve a goal I schedule time to reflect and meditate on it. I need space to clear my mind and visualize the big picture behind the goal. The same is true when it comes to strategy planning. There are many benefits to having a solid strategy in order, but I advise taking a chunk of time to reflect before even jotting anything down on paper.

Effective planning ensures team alignment. The objectives are clear, which allows for everyone to prioritize their workload. This allows for the best use of resources across your team, particularly the time your employees are spending on projects. Once your team is focused on what matters the most, your company will see the results they desire.

As you plan your marketing strategy for the coming year, here are some tips to help you succeed:

  • Determine your top three marketing goals: As a company, you should know your top three goals. This can be part of your mission statement or culture, as well as financial expectations for the year. If these are not established, work with upper management to determine them. Once they are established, every single event, advertisement, social media post, press release, sponsorship, piece of content or any other marketing materials should ladder back up to one of these goals. If anything comes across your desk that does not align with one of these goals – pitch it. Stick to the plan as to not waste your time, budget or resources.
  • Review ROI from all previous activities: Now, just because something may align with one of your three goals, does not mean you have to proceed with it. Take a look at everything your company has done in the past. Are you able to show return on investment? If not, how can that change? ROI comes in many forms and I know firsthand that it is not always the easiest item to track. If you are just going for brand awareness versus leads, it is not always as quantifiable as you’d like. However, it would be easy to determine your ROI from a trade show by quickly seeing how much it cost and how many deals were signed and attributed from that show. Use this data to determine if it is worth the investment next year.
  • Establish your budget: Budgets are a reality. You have a limited pool of money to use that must accomplish a lot of goals. Take the time to block off a meeting and understand where your money will go and how to plan for unexpected needs throughout the year (include line items for this). It is not uncommon that trade shows, events and sponsorships arise throughout the year that I would not be able to send my sales team to attend had I not planned for these unexpected items. Also, understand where your costs will be split with other departments in your budget. For example, website costs might come from marketing, IT, sales and eCommerce departments.

It’s tedious to jump into planning mode, but it is worth it. Having everyone on your team aligned and ready to go as 2016 approaches is well worth the investment it takes to get there.

New Independent Research Shows Marketers Fall Short in Solving the Cross-Channel Puzzle

IgnitionOne recently commissioned a new study released today by Forrester Consulting entitled “Orchestrating The Cross-Channel Experience: How Changes To Data And Measurement Foster Cross-Channel Success”. The study details the current state of marketing data and channel integration among marketers across the US, UK, France and Germany.

“From our experience working with marketers in all types of industries, we have learned the importance that cross-channel initiatives and data collection plays in maximizing the customer experience as well as the effectiveness of each marketing interaction,” said Will Margiloff, CEO of IgnitionOne. “Forrester’s research confirms this, also providing a roadmap for marketers to succeed.”

The study uncovers valuable insights from over 190 online surveys and six in-depth interviews with cross-channel B2C marketers. Insights include:

  • Only 27% of marketers have unified their measurement capabilities to understand the holistic experience across channels and devices
  • The majority of firms operate remain channel-driven and siloed – 67% of firms report that employees do not understand how their tasks tie into larger cross-channel goals
  • Less than 30% are using cookies to track customers across touch points

Download the study to learn more.

 

IgnitionOne Introduces the Ultimate Digital Marketing Dictionary

It could be argued that the digital marketing industry has about as much jargon as NASA – and even more acronyms. In a world focused entirely on communication, our own communication can be confusing to say the least. That’s why IgnitionOne has created the Ultimate Digital Marketing Dictionary.

Webster’s Dictionary of the English language contains roughly 500,000 words, with new ones added every year to reflect the changing nature of our speech. The same is true – admittedly to a slightly lesser extent – with marketing. Our industry has changed rapidly over the past decade with the rise of digital marketing and mobile-first strategy, as well as the instant communication allowed by social media. The internet has a whopping 3.17 billion users*, and with the digital world comes an entirely new set of terms and acronyms that change almost as often as they appear.

The upshot? Our language is changing fast, and it’s important to stay up to date on what means what. So wheter you’re working to streamline team communications or talking with clients and vendors (or just trying to explain your job to an outsider), the Ultimate Digital Marketing Dictionary has you covered.

Register here for your free copy!

 *Source: statistica.com

The Top 3 Benefits of Exceeding Customer Needs

Two weeks ago I had an amazing digital experience. I went to the doctor’s office as I wasn’t feeling well and they performed some simple tests. Near the end of the visit the doctor said my test results, which would dictate if I needed a prescription, would be available online the next day. Before I even received a call from the doctor or access to my online results, Walgreens sent a push notification to my mobile phone alerting me that my prescription was ready for pick-up.

This is brilliant for many reasons. First, Walgreens was able to act on the data shared by the hospital faster than the hospital could relay it to me. Second, in doing so they also gave me the status of the test. Third, while I associate this brand with my health already, their actions continue to prove how much they value my health and me as a person (read: this makes me want to spend my money with them). Finally, all of this happened because they have a top-notch data management platform in place to effectively manage their consumer’s data.

You see, at some point I wandered into Walgreens to purchase an item. Upon checkout I signed up for their loyalty card, slowly giving them more information during subsequent visits. Eventually, I downloaded their app and synched it with my loyalty card. Then I logged into my online account to manage the entire ecosystem. And truthfully, this was not the first time Walgreens impressed me (you can read about my Connected Experience with them here).

But by merely sending me a simple push notification they have exceeded my expectations. By exceeding expectations, brands stand to gain the following:

  1. Customer Loyalty – My default location for all prescriptions is now Walgreens. This experience, along with previous experiences prove that they can do it – and they can do it well. They are loyal to making sure I’m happy and I’m loyal to them by returning every time to spend my money with their brand. With hundreds of other locations to fill my prescriptions, I choose Walgreens because they know me and they can execute efficiently and effectively.
  1. Brand Advocacy – When I have a good experience, I am a sharer. I like to tell my friends and family so they can also have good experiences. If the experience is particularly great I will socialize online as well. Not only does this generate positive news regarding the brand, but it also influences my friends to shop with that brand. I remember once reading a stat that a bad experience is shared 3x more than a good experience – something brands may want to keep in mind while mapping out customer journey experiences.
  1. Exploration of Other Brand Offerings – When a brand exceeds expectations in one area, there is a good chance they excel in other areas as well. In turn, customers will explore their other offerings based on the experiences they have. For example, I learned about the pharmacy app because of Walgreens photo printing app. Both continue to add value to my life and help me simplify. I’m sure I will continue to explore to see what other offerings they have for me.

Regardless of the consumer, everyone likes to be treated well. And the companies that understand the value of treating a customer well will continue to thrive in this ever-changing digital world.

Six Tips to Cross-Channel Bliss

Your audience is savvy, using an array of devices, gadgets and “things” to engage with your brand or company. When you consider the volume of data that’s available – that might soon be accessible – it’s enough to blow your mind. Marketers need to be concerned with issues of reach, yet this also drives the need of consistency and real relevance across touch points and channels. It’s impressive that the interest identified on the website can inform a display ad, followed by an email offer and even a direct-mail coupon thanks to digital marketing hub advancements. Get it right and it’s a moment of wonder and awe, as if your brand universe aligns around the customer (cue choirs of angels singing) for a fantastic experience. But it takes some planning and investment to get there.

To support you in your journey toward cross-channel bliss, here are six steps to get you moving in the right direction. The key is to unite your data around a common goal – happy customers who support your brand.

  1. Start with what you’ve got. Do an audit of what data you have and where it lives. What are you collecting right now? If people sign up for emails, what fields are included in the form? Do you track purchase history by customer name or ID? Do you ask gender or category preferences? What about web search activity? Call center details? Get a list together so you can see what you have, and what you may be missing that could be helpful to your messaging.
  2. Build a team. Bring together people from across your internal silos, working together to move things forward as you centralize your data. With so many projects and tasks, the best way to keep things on track is with cross-company involvement. Team members should have authority or responsibility over a specific channel or data source so there’s ownership in the decisions being made across the organization, especially as priorities shift toward an integrated data approach. You’ll want both their brains and their buy-in on this.
  3. Map out customer personas. Your data integration has a single purpose – to better serve and engage your customer. This can be difficult to do if you’re not sure who you’re selling to. See how the data you have can support the buyer/customer across their entire customer journey. Consider different situations when people buy from you. Chart out the steps a sample persona prospect may take as they are introduced to your brand or services. Then see what type of data can be collected and leveraged to make each of those experiences terrific.
  4. Investigate the details. Be the Sherlock Holmes of the customer journey, then smooth and improve any rough spots you discover along the way. As you piece together your data, look for trends. Spend time on the stories behind the numbers. Ask yourself “why” things are happening as they are instead of focused on the “how.”
  5. Reduce friction with facts. Use your data to identify real issues. Is there a falling off point along the path to conversion or checkout? Are your email campaigns doing well, but activity off of purchase confirmation emails is weak? Do people click through to the home page but jump off without browsing deeper into the site? Does your strategy include ways to engage them before they get away? These can indicate a point of friction on the path to conversion.
  6. Work together.Not only do you need to be working together within your organization to establish shared priorities to pull your data together, you also can work with partners specializing in Data Management to both educate and support you along the way.
    There are resources available to you when you’re ready to put your ideas into action.

Four Ways to Add Context To Your Marketing

This morning I woke up to 60 e-mails. I laid in bed and mindlessly went through my inbox deleting them, as I do every morning. By now I know that most e-mails I receive in the morning are editions of daily newsletters, promotions, etc. that I’ve been meaning to unsubscribe from because the volume seems overwhelming. It’s a lot to sort through first thing every morning.

This is a problem all marketers are facing. Not only are you spending hours to craft, curate and send the perfect e-mail or marketing message, you are competing against 59 others all trying to grab my attention at the same time…right when I wake up and am still a bit groggy as I begin my morning routine.

Yes – I did sign up for many of these, but because the companies do not know my preferences (or are not honoring my preferences) I find that they just end up in the trash bin. For example, I’m much more likely to read a marketing e-mail once I’m at work and seated at my desk as opposed to when I first wake up. Since I go through and clear out everything immediately in the morning, this would mean the e-mail would have to be sent after I get into my car and before I get to my desk.

When marketers think about context they need to think about the timing, mindset and overall experience of the consumer based on their current physical, emotional and mental state. Context is crucial because it takes into account all of these conditions and proactively designs a way to overcome them and get the message through on any channel. Here are four tips to help you boost the context within your marketing messages.

  1. Leverage Historical Time Data – Depending on the DMP you have implemented, you should be able to track the effectiveness of your marketing down to each consumer. As mentioned in the above example, if I am receiving a newsletter every day at the same time and the company sees I’m not opening it, it might be time to consider trying out a new time to make it more contextually relevant to my life. This can also include monitoring the times I follow-through on my purchases.
  1. Dig Into the Search Details – As I shop online and engage with different brands, everything I type into the search bar can be tracked (known or anonymous). Instead of looking for shoes, I’ve started typing in “blue shoes” and then “blue shoes size 12.” With each search I’m giving the brand more insight into my needs. At that moment I’m receptive to purchasing a very specific product. In your next promotion (which is hopefully quick), it should include blue shoes in my size.
  1. Leverage Cross-Device Use Patterns – The brands I’m engaging with should be able to understand how I navigate between my tablet, phone, laptop and desktop while engaging with their product. In fact, this is one thing I love about the Netflix. It is a seamless interaction that makes it easier for me as a consumer. I can navigate from my phone to my TV picking up exactly where I left off. Similarly with marketing, brands should be able to help me pick up where I left off to remain relevant to me. In fact, depending on the technology implemented – some brands can push me messages as I’m walking down the aisle of the product I need.
  1. Think Like a Consumer – Before planning out any campaign it is good to sit down and strategically think what you want to say. Work with your content developer to share the personas of your customers as a way to add contextually relevant content appealing to their emotions. Ask questions to better understand behavior. Depending on the amount of data you have available, you can message to them at a moment when they are most receptive by observing how they interact with your brand currently.

As you can see, context is important. Consumers are busy and they receive multiple messages on a daily basis. You can break through by understanding and adjusting your messaging to add context while honoring their preferences, time and mindset.

Introducing the DMP Discussions Handbook

When it comes to implementing a DMP, internal discussions are key. Even the biggest arsenal of results-based marketing strategies isn’t effective without clear communication across departments about what needs to happen. The right hand should always know what the left hand is doing, and vice versa.

The Internal DMP Discussions Handbook is designed to take you through that process step by step. In the handbook, you’ll find an in-depth exploration of the implementation process, along with the questions that CEOs, CMOs and marketers will need to ask both each other and the IT team at each point along the way. Questions like:

  • What business KPIs will we use to measure the success of the DMP?
  • Have we created a clear workflow that establishes each party’s role in DMP implementation?
  • How is the data being segmented?
  • And more.

 Download the handbook today.