by Lucy Cleary, Marketing Coordinator, UK
Expedia.ie faced the challenge of an industry where users seek a wide variety of products. Reflecting its “People Shaped” approach to travel, Expedia.ie aimed to offer highly relevant products and services to cater to the differing needs of its audience.The popular travel brand sought to increase web traffic, click-through-rates (CTR) and conversions on its site. Expedia.ie looked to IgnitionOne to help solve their digital marketing needs.
IgnitionOne implemented its Digital Marketing Suite technology, which dynamically customizes site content for each visitor in real-time based on their travel destination interest. Providing more relevant and personalized content creates a more fluid click behavior, which improves CTRs. The technology was driven by IgnitionOne’s powerful audience scoring engine on Expedia Ireland’s website. The scoring solution considers on-site behavior, including the travel interests entered by visitors in search forms on Expedia.ie, and instantaneously adapts its homepage banners according to the travel interest profile of each visitor.
Andrew Warner, Senior Marketing Director, Expedia EMEA said, “When Expedia launched, we effectively turned around the travel agent’s monitor and gave the customer access to these expert tools, and more than 15 years on, we continue to look for new ways to empower our customers and to make travel planning simpler and more intuitive.”
Expedia provides access to over 150,000 hotels and more than 300 airlines from destinations across the globe, offering a wealth of ways to tailor the content displayed in banners. The Expedia.ie team used the Digital Marketing Suite’s LiveMarketer drag and drop functionality to draw on the broad range of options to personalize the website on the fly. This functionality includes triggering promotional offers and other on-site campaigns easily for different audience segments to ensure that Expedia.ie can help travelers to find the best value for the destinations they are most interested in quickly and easily.
Within just three months, overall site relevancy improved the user experience by 25%. Targeted homepage banners recorded 300% (4x) higher CTR compared to default or standard banners.
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