New Independent Research Shows Marketers Fall Short in Solving the Cross-Channel Puzzle

IgnitionOne recently commissioned a new study released today by Forrester Consulting entitled “Orchestrating The Cross-Channel Experience: How Changes To Data And Measurement Foster Cross-Channel Success”. The study details the current state of marketing data and channel integration among marketers across the US, UK, France and Germany.

“From our experience working with marketers in all types of industries, we have learned the importance that cross-channel initiatives and data collection plays in maximizing the customer experience as well as the effectiveness of each marketing interaction,” said Will Margiloff, CEO of IgnitionOne. “Forrester’s research confirms this, also providing a roadmap for marketers to succeed.”

The study uncovers valuable insights from over 190 online surveys and six in-depth interviews with cross-channel B2C marketers. Insights include:

  • Only 27% of marketers have unified their measurement capabilities to understand the holistic experience across channels and devices
  • The majority of firms operate remain channel-driven and siloed – 67% of firms report that employees do not understand how their tasks tie into larger cross-channel goals
  • Less than 30% are using cookies to track customers across touch points

Download the study to learn more.

 

Behaviors That Matter: Personalization Based on Data

The importance of a personalized web experience cannot be overstated. In a world where customers already know their data is being mined, they don’t just expect personalization, they’ll avoid experiences that don’t deliver it to them. In other words, if my social media platform exists, I expect to be served ads that are relevant to me, and I expect websites to know what I want even before I do. After all, all of my information is already out there – isn’t it a brand’s job to use it in a way that benefits me as a customer?

Data is the key to successful web personalization, but oftentimes it isn’t used in the most effective manner. It’s vital to set up the correct set of variables that is most relevant to your brand. This can be done by looking at the traffic and engagement you already have on your website, and working backwards from there.

Ask. What patterns are emerging here? Where am I finding trends?

Look at the most popular pages on your website. Determine where that traffic is coming from, and what those users have in common. Your own first party data is the most valuable insight you have because it’s a direct line to your audience. Their actions and origins give you the recipe you need for success.

Target. Determine your targeting variables.

These should be based on the answers you find to the questions above. Variables could include things like location (are most of your users in a few concentrated areas, or more spread out?), device, customer history, and time spent navigating your website. Pay attention to how users interact with every individual webpage or post related to your brand. Mine your data and discover who is always close to clicking the “purchase” button but never does, who buys frequently, when they visit and whether it’s spurred on by a particular event. For example, a customer who visits your site to make a purchase most often around the 15th or 30th of every month may make purchases relative to pay day.  Variables like these  will help you personalize content and experience for multiple audiences.

Personalize. You know your audiences, so talk to them.

When personalizing the content or ads you serve up to your audience, testing is important. Run multiple ads, try out taglines, test headlines and subject matter in your blog posts and social media. There is no magical “one size fits all” personalization guarantee, but thorough A/B testing can help you find the right fit for your audiences.

IgnitionOne Introduces the Ultimate Digital Marketing Dictionary

It could be argued that the digital marketing industry has about as much jargon as NASA – and even more acronyms. In a world focused entirely on communication, our own communication can be confusing to say the least. That’s why IgnitionOne has created the Ultimate Digital Marketing Dictionary.

Webster’s Dictionary of the English language contains roughly 500,000 words, with new ones added every year to reflect the changing nature of our speech. The same is true – admittedly to a slightly lesser extent – with marketing. Our industry has changed rapidly over the past decade with the rise of digital marketing and mobile-first strategy, as well as the instant communication allowed by social media. The internet has a whopping 3.17 billion users*, and with the digital world comes an entirely new set of terms and acronyms that change almost as often as they appear.

The upshot? Our language is changing fast, and it’s important to stay up to date on what means what. So wheter you’re working to streamline team communications or talking with clients and vendors (or just trying to explain your job to an outsider), the Ultimate Digital Marketing Dictionary has you covered.

Register here for your free copy!

 *Source: statistica.com

Around the Office: It’s Football Season!

Football season is officially underway, and our Akron office got into the spirit of the game today with a tailgate party! Homemade barbeque, dip, desserts and more kept everyone pumped up for the first Cleveland Browns home game this Sunday.

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Go team!

Case Study: Toyota Uses Engagement Scoring to Boost Facebook Custom Audiences Conversions by 95%

On any given day, a customer visits a website and browses around but does not convert. This opens the opportunity to remarket to that individual on social media using Facebook custom audiences, allowing for consistent reach even across mobile.

The IgnitionOne team recently worked with the marketing team at Toyota to test the performance of a “standard” custom audience against an IgnitionOne-powered custom audience. Toyota historically enjoyed some success with retargeting across Facebook, but were open to the exploration of even stronger results – and with IgnitionOne, the results spoke for themselves.

Download the case study to learn more about the Toyota challenge and IgnitionOne’s solution.

iOS Ad Blocking: Where It Is and Where It’s Going

Keith PetriBy Keith Petri
VP, Strategic Partnerships 

 

The old-aged saying holds true: “If You’re Not Paying for It; You’re the Product.” Unfortunately the general public often forgets this and in today’s digital age internet and mobile users have grown accustom to free content and apps. Publishers have significant overhead to either staff a news room and/or develop these engaging experiences – and to keep the lights on and retain their employees they must generate revenue – more specifically, ad revenue.

With over 144m active adblock users globally – nearly 70% growth y/y reported in June 2014 – adoption has scaled significantly thanks to the increased availability and ease of installation. A significant portion of the growth in 2014 was due to Google Chrome, which led adoption during the same period by almost doubling in use (source: http://blog.pagefair.com/2014/adblocking-report/).

With Facebook recently announcing Instant Articles and Apple following suit with curated content through Apple News and rumors of iOS v9 enabling adblockers by default in safari, digital publishers who have already adjusted from the massive shift from traditional print media are again pinned to creatively generate enough revenue to remain in the black. The move is strategic by the large walled gardens enforcing them, as ad units and revenue can still be generated within their own ad networks. Unfortunately, the publisher is left to fend for themselves and determine how to produce enough high quality content to drive direct visits to their own app on iOS or wholly owned website on Android – where revenue gleaned from ad units goes directly into their pockets.

Meanwhile, Google is hard at work with Twitter to create a new kind of web link and storage system that would allow articles and digital stories to load in a matter of milliseconds, attempting to remain top-of-mind with publishers who may be tempted by the proprietary platforms being rolled out by Facebook and Apple.

While Apple & Facebook are offering consumers a more streamlined, consistent, and stable browsing experience, they are minimizing the importance of publishers to the continued success of their ecosystems. Without content there is no reason to engage in either platform – and content can only be produced when we pay talented writers and editors to work.

Spotlight on: IgnitionOne Brazil

With offices in ten different countries, IgnitionOne knows the meaning of “going global”. We embrace the opportunities that come with being an international organization, like learning new languages, experiencing different cultures and connecting with our colleagues across the world.

Over the next few months, we’re going to be highlighting some of our international offices. Today, we’re taking a look at São Paulo, Brazil!

Taking a break after crossfit in the park.
Taking a break after crossfit in the park.

When they’re not out and about, the team works in a great new space. Check out this time lapse video of the mural designed for the São Paulo office by Fabio Cristo, a famous street artist in Brazil.

We’re lucky to have such a great team in South America, and all over the world.

For more information about IgnitionOne, contact us. We’d love to hear from you.

Register for the IgnitionOne September Quick Wins Webinar: The Audience-Powered Breakthrough: Using Search to Optimize Results

On Wednesday, September 30th, IgnitionOne will host an exclusive webinar that highlights how a refined, audience-powered search strategy can help deliver your best results yet.

Join us for the Quick Wins webinar The Audience-Powered Breakthrough: Using Search to Optimize Results featuring Dave Ragals, Global Managing Director of Search at IgnitionOne, Rob Lenderman, COO + Co-founder at Boost Media, and Josh Mallamud, Senior Vice President of Corporate Development & Strategic Partnerships at DialogTech.

You’ll gain insights on:

  • How to appropriately leverage data in audience creation
  • The power of focusing on refined audiences versus general targeting
  • Creating targeted messaging strategies to engage with a specific audience
  • Implementing a testing framework to measure success
  • The role phone calls play in SEM and how to personalize the caller experience to drive revenue
  • How to attribute and analyze phone calls from search to optimize marketing performance and ROI

Don’t miss out – register now!

IgnitionOne Highlighted in 451 Report: “Cohesion May Be Tough to Match”

IgnitionOne is the recent topic of a positive report from 451 Research, an independent group that focuses on IT innovation in emerging technology segments. The report explores the capabilities of the IgnitionOne DMS offering as well as an analyst’s view of the company’s potential and value. The independent research was not sponsored in any way by IgnitionOne prior to its release.

 The report notes that in a crowded marketplace, IgnitionOne stands out by its ability to blend benefits from both the marketing and advertising sides of the coin.

 “In its audience management platform,” the report states, “IgnitionOne seems to have found a way to link the disparate components of marketing and advertising software with a cohesion that may be tough to match.”

 Download a copy of the report to read more.