This morning I woke up to 60 e-mails. I laid in bed and mindlessly went through my inbox deleting them, as I do every morning. By now I know that most e-mails I receive in the morning are editions of daily newsletters, promotions, etc. that I’ve been meaning to unsubscribe from because the volume seems overwhelming. It’s a lot to sort through first thing every morning.
This is a problem all marketers are facing. Not only are you spending hours to craft, curate and send the perfect e-mail or marketing message, you are competing against 59 others all trying to grab my attention at the same time…right when I wake up and am still a bit groggy as I begin my morning routine.
Yes – I did sign up for many of these, but because the companies do not know my preferences (or are not honoring my preferences) I find that they just end up in the trash bin. For example, I’m much more likely to read a marketing e-mail once I’m at work and seated at my desk as opposed to when I first wake up. Since I go through and clear out everything immediately in the morning, this would mean the e-mail would have to be sent after I get into my car and before I get to my desk.
When marketers think about context they need to think about the timing, mindset and overall experience of the consumer based on their current physical, emotional and mental state. Context is crucial because it takes into account all of these conditions and proactively designs a way to overcome them and get the message through on any channel. Here are four tips to help you boost the context within your marketing messages.
- Leverage Historical Time Data – Depending on the DMP you have implemented, you should be able to track the effectiveness of your marketing down to each consumer. As mentioned in the above example, if I am receiving a newsletter every day at the same time and the company sees I’m not opening it, it might be time to consider trying out a new time to make it more contextually relevant to my life. This can also include monitoring the times I follow-through on my purchases.
- Dig Into the Search Details – As I shop online and engage with different brands, everything I type into the search bar can be tracked (known or anonymous). Instead of looking for shoes, I’ve started typing in “blue shoes” and then “blue shoes size 12.” With each search I’m giving the brand more insight into my needs. At that moment I’m receptive to purchasing a very specific product. In your next promotion (which is hopefully quick), it should include blue shoes in my size.
- Leverage Cross-Device Use Patterns – The brands I’m engaging with should be able to understand how I navigate between my tablet, phone, laptop and desktop while engaging with their product. In fact, this is one thing I love about the Netflix. It is a seamless interaction that makes it easier for me as a consumer. I can navigate from my phone to my TV picking up exactly where I left off. Similarly with marketing, brands should be able to help me pick up where I left off to remain relevant to me. In fact, depending on the technology implemented – some brands can push me messages as I’m walking down the aisle of the product I need.
- Think Like a Consumer – Before planning out any campaign it is good to sit down and strategically think what you want to say. Work with your content developer to share the personas of your customers as a way to add contextually relevant content appealing to their emotions. Ask questions to better understand behavior. Depending on the amount of data you have available, you can message to them at a moment when they are most receptive by observing how they interact with your brand currently.
As you can see, context is important. Consumers are busy and they receive multiple messages on a daily basis. You can break through by understanding and adjusting your messaging to add context while honoring their preferences, time and mindset.
Digital marketing leaders are invited to join IgnitionOne on Wednesday, July 22nd for an exclusive webinar that explains how to get one-time customers to buy again using customer data collected by a DMP (data management platform). According to Aberdeen Research, the rate of customer retention is 14% higher among companies that use big data, which means your DMP is capable of delivering big results on engagement – you just have to know what insights to look for and how to use them. Dive into this webinar to understand how the data gathered from a DMP can help you create stronger, more personalized customer experiences that lead to repeat purchasing and a stronger ROI.
The webinar, “How to Get a One-Time Customer to Buy Again,” features Luis Caballero, Chief Data Scientist at IgnitionOne and 15-year veteran of the technology industry. Caballero will provide participants with valuable knowledge on how to use customer data to create a marketing strategy that will increase the likelihood of a one-time customer becoming a repeat customer.
- Learn how to use your data to increase the likelihood of repeat business
- Understand what details should influence the cadence
- Find out ways to predict and anticipate customer behaviors
- And more!
The IgnitionOne Quick Wins Webinar “How to Get One-Time Customers to Buy Again” is free to attend and takes place Wednesday, July 22 at 11 a.m. ET. Registration ensures access to the recorded playback.
IgnitionOne’s new report covering trends across digital marketing reveals growth for Q2 2015. Despite gains made by Yahoo!/Bing in previous quarters, Google reclaimed paid search market share it only recently lost. However in programmatic display, Google lost ground to Facebook, decreasing -9% year over year in spend compared to Facebook’s 48% surge.
Key findings in the report include:
- Strong search spend growth continues – U.S. paid search spend grew 22% year-over-year in Q2, the third quarter in a row of strong growth. Competitive pressures and mobile search growth is driving this spend increase.
- Mobile search growth continues to normalize – U.S. spending growth for tablets is up 22% and phones spend is up 71% YoY. Smartphones have seen the greatest growth and represent the majority of mobile spend this quarter with 59% of spend compared to tablets.
- Yahoo!/Bing give back market share – After three quarters of growth, the Yahoo!/Bing network lost U.S. search market share in Q2, returning to 24.5% of share compared to Google’s 75.5% of U.S. paid search spend.
- Facebook takes display share from Google – Facebook outpaced Google in display growth with FBX growing 48% in spend, while Google dropped -9% YoY. Facebook’s share of display spend grew to 16% (up from 10% a year ago). Google’s share dropped to 31%, down from 38% last year.
- Programmatic display grows – U.S. display spend was up 33% when compared with same clients measured in Q2 2014, continuing the growth trend from past two quarters. The decrease in impressions that we have seen in past quarters due to Facebook changes, has tapered off resulting in a total drop of only 1%.
When it comes to implementing a DMP, internal discussions are key. Even the biggest arsenal of results-based marketing strategies isn’t effective without clear communication across departments about what needs to happen. The right hand should always know what the left hand is doing, and vice versa.
The Internal DMP Discussions Handbook is designed to take you through that process step by step. In the handbook, you’ll find an in-depth exploration of the implementation process, along with the questions that CEOs, CMOs and marketers will need to ask both each other and the IT team at each point along the way. Questions like:
- What business KPIs will we use to measure the success of the DMP?
- Have we created a clear workflow that establishes each party’s role in DMP implementation?
- How is the data being segmented?
Download the handbook today.