How to Get Over the Post-Summit Blues

The 2nd IgnitionOne European Auto Summit took place earlier this month. With a day and a half of content, the cream of European auto marketers, a line-up of digital gurus discussing agile marketing, a private canal boat trip and dinner at one of Amsterdam’s most exclusive hot spots – it’s no wonder our attendees (and the IgnitionOne team) are demonstrating symptoms of the post-auto summit blues.

So, to make the experience last even longer we’ve put together some pointers to ensure the momentum continues and symptoms are remedied.

Remind yourself of the top sound bites that will help you become more agile.

1. Disrupt in your space by thinking and acting like a start-up. Create clusters of internal “start-ups” with teams of dedicated people who have the right blend of expertise; set a strict time frame for delivery; instill the belief that the unthinkable is achievable, and get a prototype out there.
 — Markus Stauffenberg, Nolte&Lauth

2. Learn to fail. Try it cheap with low-risk testing and then scale it up when you’ve got evidence it works.
 — Martin Gill, Forrester Research, Inc.

3. Fast data strategy is the best way to deliver personalised experiences. For every second delayed retailers could lose up to 7% of sales. Be quick off the mark by moving to a customer-centric data management platform – dor shrivel up and die.
–Nic Wenn, Quidco

4. Customers will make contact with you via their preferred channel, not yours. Source the right technology that shifts you from having to guess the next move of your customer, to being certain how best to interact with them.
 — Yusef Akyüz, IgnitionOne

5. Think global but act local. Centralise marketing activity but remember to give local markets the automony to adapt. Leverage the economies of scale, find solutions that allow your team to be autonomous on a global, regional and local level.
 — Francesco Frederico, Acer

Revisit the presentations
Clear some time in your diary to revisit the presentations that resonated most with you. View a selection of the presentations here.

Scroll through the picture gallery
Relive the spectacular summit venue, the views of the Amsterdam skyline and our boat trip through the dutch canals in the glorious sunshine here.

Email the IgnitionOne advice line
Should you require further inspiration, insight or advice on making your organisation more nimble get in touch with the IgnitionOne team or visit our resources page here.

I Love You, But You Don’t Know My Name: Personalizing the Customer Experience

As each year ticks by, consumer expectations increase when it comes to the depth of personalization of the brand experience. Many brands are doing their best to keep up, using customer data to identify key points of interaction to ramp up the customer love in fits and starts. While this is well intended and perhaps better than nothing (albeit worthy of an A/B test of no personalization versus limited personalization), it still begs for a more consistent approach.

But how do you introduce personalized consistency into a cross-channel mesh – and mess – of interactions?

Some suggestions:

  • Start with the audience you’re trying to reach and design your content strategy around them. Demonstrate that you know them by embracing your target personas as part of your “customer family.” Get intimate with who they are, what they do, what they think, what keeps them up at night, what makes them laugh. Find images of persona people (or a fair representation) and paste them on the walls of your office. Name them, nurture them, be inspired by them. Advisory groups and qualitative data can help.
  • Look at your core two or three audiences and map out the typical customer journey for each. Use that at a starting point to simplify the moments that matter. As you continue to advance in the use of data in an effort to grease the funnel, you can prevent the impression of fits and starts by mapping out and tackling one journey at a time. Even if you can’t do everything right away, you can at least allow for consistency across specific audiences. Start with the ones that matter most to your success.
  • Analyze the data you own for the most important “moments of truth.” Optimize those points of engagement first when it comes to effective messaging and customizing of cross-channel content.

You know more than you did a year ago about most of your core audiences. Take action on those insights and assumptions knowing that the use of a data management platform (DMP) with cross-channel integration can make easy work of something that’s become increasingly complex. It’s the fusion of science into the art of marketing to bring the brand experience to life for your audiences, and bringing your audiences to life for your brand.

3 Ways Data Influences Marketing Strategy

Strategy – that word is thrown around all of the time. Regardless of your industry, I can guarantee it is uttered, heard or thought about on a weekly basis. The word projects reassurance to bosses, implying that someone has developed a flawless plan to minimize risk and maximize goal-attainment. Now, how often does that actually happen? My guess – not as frequently as it should.

The reality is that the average marketer is swamped. From budget discussions to pushing campaigns out the door, time is precious, short and must be used effectively. Oftentimes you might be dealing with so many tactical objectives that you forget why you are even doing them in the first place. Let’s take a step back for a moment.

The world we live in is overwhelmingly digital. The integration of tech into our lives is so acceptable people will stop conversations mid-sentence to respond to the latest alert – and with the “Internet of Things” on the rise, my hunch is that the our lives in the digital world are only going to intensify. With all of these devices, the amount of data being exchanged on any given device at any given time is not only massive, but extremely insightful for those marketers willing to invest in strategy. While haphazard plans may work from time to time, the reality is that without a solid business strategy it will be a struggle to keep up with competitors who see the bigger picture.

Data can influence your marketing strategy by:

  • Driving Customer Journey Mapping: The path to purchase is dead. Consumers have multiple touch points and entries to discover, engage and buy from your brand. Use your data to your advantage. With the right system in place, you can analyze your data to see where customers are coming in and how they are familiarizing themselves with your brand. In turn, the aggregation of this data can build out a solid marketing (or go-to-market) strategy for the best user experience to enhance the customer’s relationship with your brand.
  • Explaining the Why Behind the Purchase: Depending on your product, it might be an easy or a hard sell to customers. Some products I regularly need to buy, such as contact solution and toothpaste, while others I would classify as a luxury. With each view, open, click or purchase, there a reason behind my action that brands can begin to piece together by connecting the data points. Why did I choose to buy one brand over another? Why did I choose one product line over another? As brands begin to view all of their data on me in one centralized hub, the big picture becomes clear and this deepens brand personas, segmentation and understanding for increased marketing strategy.
  • Influencing Product Developments and Enhancements: The entire reason any business is successful is because of the customer. Customers influence every single decision from packaging to website design, with the end goal of creating an emotional connection to the brand. Data will always vary from customer to customer, which is why it is crucial to look into larger trends. Even though each customer has their own journey with your brand, their preferences dictate the development of new products, features and decisions you are making as a brand. With quality data and the ability to read that data accurately, you are no longer guessing what your customers want – you are accurately monitoring, listening and anticipating it.

We know that data is everywhere – it has been everywhere for quite some time now. As brands, we must shift our thinking from tactical ways to use our data to the big picture of strategy development. What starts out as an insight from marketing data could quickly morph into an insight that redefines how strategy is being developed in all departments. More often than not, everything is connected. Data supports our decisions, but it is up to everyone in the organization to connect the dots and use that information to build a rock star company tuned in to the needs of the customer.

Register Now for the June 17th Webinar: Harnessing the Power of Data You Own

The IgnitionOne June webinar, “Harnessing the Power of Data You Own”, is happening this Wednesday at 11 a.m. ET. But there’s still time to register!

Odds are, most DMP users are sitting on a mound of usable information – knowing how to put that information to work in the right way is what creates greater success. Harnessing the power of data means better results, better insights and better business.

“Harnessing the Power of Data You Own” will feature Luis Caballero, Chief Data Scientist at IgnitionOne. Luis will explain how to get from the point A of raw data to the point B of real results, providing registrants with clear direction and insights on how to get quick wins, create better customer experiences and uncover key trends. Participants will also:

* Learn what data points to use for stronger ROI

* See case-study examples of recent DMP success

* Get fresh ideas for faster results

And more!

“Harnessing the Power of Data You Own” takes place Wednesday, June 17 at 11 a.m. ET.

Register here before it’s too late!

“WTF is the Marketing Cloud?”: The Essential Guide

The landscape of marketing clouds is constantly changing and growing – with multiple technological choices, contradictory descriptions and varying claims, it isn’t hard to understand why getting into the game can be confusing.

Ultimately, your customers don’t care what kind of data management technology you use. What they do care about is having a positive experience with a brand that knows how to interact with them, an opportunity that comes from utilizing the right tools to glean the data you need.

So, what exactly are the right tools? That’s where the marketing cloud and DMP options come into play. But if this video is any indication, there’s still a lack of clarity surrounding what exactly the “marketing cloud” is:

“WTF is the Marketing Cloud” is here to answer that question and more. It’s the essential guide to a basic understanding of various DMPs, clouds and hubs. Get informed, get your questions answered, and get ahead of the game.

Download the guide here.

Start Summer Off Smarter with Exclusive Webinar and Summer Reading List

IgnitionOne is working hard to help you have a smarter summer. Take part in our exclusive webinar: “Harnessing the Power of the Data You Already Own” and then brush up on industry knowledge and ideas with the top summer reading recommendations from our team.

Get More Out of Your Data with the June Webinar

On Wednesday, June 17 IgnitionOne will be hosting a free live webinar: “Harnessing the Power of the Data You Already Own.” In the 45-minute session, we’ll take a deep dive into specific ways in which you could be benefitting more from your data. Odds are, you’re sitting on a mound of usable information – you just need to get it working harder for you.

This exclusive webinar will show you how to get the most out of every nugget of information. You’ll learn how to put your data to work, distilling it down to key customer insights and using those insights to better engage your audiences to deliver better results faster. You’ll learn about the shift from reporting analytics to predictive analytics, using data to deliver stronger customer experiences, how to read data to uncover trends and more.

Don’t miss out. Get the data you own working for you faster. Register now.

Kick Back with the Summer Reading List 

Keep your smarter summer moving along by checking out the IgnitionOne Summer Reading List. This free download includes a compilation of industry books recommended by our team. From marketing technology to humorous nonfiction and beyond, browse through our favorites and take some time to relax and recharge professionally.

Download the reading list here.

IgnitionOne CEO Announced as EY Entrepreneur of the Year 2015 Award Finalist

Will Margiloff, IgnitionOne CEO
Will Margiloff, CEO of IgnitionOne

EY announced that Will Margiloff, CEO of IgnitionOne, is a finalist for the EY Entrepreneur Of The Year® 2015 Award in the New York Region. This award recognizes the contribution of people who inspire others with their vision and leadership, demonstrating excellence and extraordinary success. Now in its 29th year, EY’s Entrepreneur Of The Year program has expanded to recognize business leaders in more than 145 cities in more than 60 countries throughout the world. Margiloff was selected as a finalist by a panel of independent judges, with the winners to be announced on June 16.

“When we started IgnitionOne, I knew that competing against some of the largest enterprise software companies in the world would be a difficult task, so I made it a priority to surround myself with an incredible team who work as hard as I do to deliver innovative marketing cloud solutions to our customers,” said Margiloff.

This honor is possible only because of the hard work of the entire IgnitionOne team who push relentlessly to simplify marketers’ lives and to make their clients look like rock stars.

Regional award winners are eligible for consideration for the EY Entrepreneur Of The Year National program.  Award winners in several national categories, as well as the EY Entrepreneur Of The Year National Overall Award winner, will be announced at the annual awards gala on November 14.

The official announcement can be found here.